OFC is focused on providing you with good value for your dollar. While we try to keep costs as low as we can, we are also keeping our quality and safety at a very high standard. Try as we might, it is hard to avoid the increasing costs of operating a flight school. One thing is certain, we make a poor bank.
Over the last year we have been lenient in letting members and students maintain a small balance owing with us but we can no longer do so. In the last month you may have noticed Dispatch asking you to pay the outstanding amounts before you fly and we appreciate that you have.
In the next week, we will be instituting a more rigorous dunning process. (Dunning refers to the process of collect money owed to us.) You will notice the following:
- As currently happens, Dispatch will be asking for payment of outstanding amounts before they provide you with the key to the aircraft for your next flight. After the flight they will also be collecting payment.
- If this is not possible, Dispatch will try to collect the payment using the credit card information kept on your file later that night. Where the credit card on file is not able to make the payment, an e-mail will be sent to you asking you to fix the situation and make the payment
- After seven days, another e-mail reminder will be sent and again after 30 days.
- If the account is still outstanding after 60 days, we will sell the amounts outstanding to a collection agency.
I realize the last point sounds a bit severe in a friendly club. However, experience shows that if we don't receive payment within 60 days, the chance of ever receiving payment is pretty low. We have a number of accounts outstanding that are approaching two years and I don't want the number to grow.
The vast majority of members and students keep their account at zero or even maintain a positive balance on their account. We really appreciate this as it helps us run the business effectively while we provide you with value for your money.
If you have any concerns on this policy, please contact me through the contact form.